Growing your Leadership Effectiveness with Self-Initiated Development
The SID Way is a resource site for all leaders, managers, and future leaders and managers to learn more about leadership development, important leadership competencies, and how to attain leadership and professional goals using The SID Way development process, the next evolution in professional...
Let’s look at a case study this week. This example of customer focus is a real story. Two weeks ago I bought a refurbished Blackberry from a company on eBay. After checking the company rating (high 90 percents) I bought the phone for $30.99. I wasn’t looking for anything fancy. In fact, I considered it a downgrade. Two days after I received the phone, charger barely worked. I submitted a request for a new charger on Saturday; It took them …
The SID Way is a resource site for all leaders, managers, and future leaders and managers to learn more about leadership development, important leadership competencies, and how to attain leadership and professional goals using The SID Way development process, the next evolution in professional development for leaders and managers. Be sure to review each of the leadership competencies on the left and check back often for frequent updates and additional resources.
Many of us can say at one time or another that there was something we didn’t know that we needed to do or a problem we needed to fix; so we did what it took to learn more about the subject so we could get it done or solve the problem. This happens many times throughout our life. However, on the flip side have you noticed that there are people who scratch their head and say, “I don’t know anything …
I just finished an excellent article in the New York Times about “Google’s Quest to Build a Better Boss. It’s not clear where the code name, Project Oxygen came from, but regardless, the results are impressive. It confirmed what we ate BenchMark Learning have been saying for a long time – you build a better leader by focusing on developing their talent management skills and behaviors. Google did an incredible job analyzing more than 10,000 observations about their managers across …
We come to expect that every now and then we will have a bad experience at a restaurant, hotel, or retail store. But, when we bring it to the attention of the Manager, we expect results and for the situation to improve. We have enjoyed brunch three times at a nice restaurant near our home. All three times the food has been excellent and service impeccable. Yesterday, however, we had a bad experience which was exacerbated by the Manager. We …
In our new book, Customer Focus – The SID Way, and on our website (www.thesidway.com) we provide a self assessment of your customer focus skills and behaviors. Self-assessments are tough because most of us like to think highly of our skills and behaviors. A few, however, are often overly critical of themselves in self assessments. Regardless of which category you fall into, a few tips are in order before taking a self assessment of any skills or behaviors. First, give …
Whether it is a one-page proposal to an existing customer or a 500-page proposal to the government for a new aircraft; to win, your proposal must differentiate your organization from the competition. There are many ways to differentiate, but the most important may be that you fully understand the customer’s business and the issues they face. The best method to demonstrate this understanding is to be upfront in the proposal about what you can do to help the customer achieve …
Having just finished the latest SID Workbook, Customer Focus – The SID Way, I find that I am much more attuned to evaluating customer service interactions. Usually we do this to assess how much tip we will leave or whether we will return to an establishment or not. This morning I was having coffee with a friend at the local Starbucks. While we were talking, an employee came to our table to offer a sample of their breakfast sandwiches. I …
In today’s economic environment, we tell ourselves we must work harder and harder to gain a competitive edge. I know that is my self-talk as well. But, we need to slow down. I recommend, to many executives that I coach, something called sacred time. This is time spent a couple times a week in a quiet place with no technology and no distractions. At a minimum, I recommend two 20-minute periods. It is uncomfortable at first, but most people come …
Successful time management and achieving a good work-life balance are keys to... read more
What are you doing to enhance your customer focus leadership skills? Find out... read more
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