Customer Focus
Time Management
Author Archives: Sidney
When Mistakes Happen, Keep Your Customer!
Let’s begin by asking a question: “Have you ever made a mistake and if so, please raise your hand?” We assume our readers all have their hands raised because at one time or another we have all made mistakes and mistakes typically affect others and perhaps even our credibility. When you make a mistake with a customer, the next thing you do is vital in maintaining credibility and loyalty. Some immediate actions to mitigate negative consequences if you discover a …
Time Management – The SID Way Book: Now Available!
Successful time management and achieving a good work-life balance are keys to your success. Do you feel frustrated because you never seem to have enough time to get everything done and sometimes miss important deadlines? The newest of The SID Way Leadership Books, Time Management – The SID Way is now available! Get the tools, tips, and resources to effectively managing your time and work-life balance. Price: $19.95
Common Themes in Self-Initiated Development, Part 2
In Part 1 we identified three common themes in successful self-initiated development: The idea, thought, or circumstance that triggers the need to take action Reflection about your specific situation to evaluate the best alternatives for future actions Planning to ensure actions are aligned with your goals and schedule Let’s examine the first theme which generally starts with a trigger that prompts you to think about your situation and eventually leads to an action on your part. Before we get into …
Common Themes in Self-Initiated Development, Part 1
Initiative starts with a thought or idea that is transformed by reflection and planning into behaviors or actions for a specific, desired outcome. The thought or idea may originate from you, may be given to you by someone else, or possibly be dictated by your circumstances. Depending on the type of initiative needed or level of effort involved, initiative can range from a simple process to a well-thought out approach over a period of time, as is the case of …
Self-Initiated Development Resources for Leaders
The SID Way is a resource site for all leaders, managers, and future leaders and managers to learn more about leadership development, important leadership competencies, and how to attain leadership and professional goals using The SID Way development process, the next evolution in professional development for leaders and managers. Be sure to review each of the leadership competencies on the left and check back often for frequent updates and additional resources.
Posted in Self-Initiated Development
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Do You Need an Attitude Adjustment?
Many of us can say at one time or another that there was something we didn’t know that we needed to do or a problem we needed to fix; so we did what it took to learn more about the subject so we could get it done or solve the problem. This happens many times throughout our life. However, on the flip side have you noticed that there are people who scratch their head and say, “I don’t know anything …
Sacred Time
In today’s economic environment, we tell ourselves we must work harder and harder to gain a competitive edge. I know that is my self-talk as well. But, we need to slow down. I recommend, to many executives that I coach, something called sacred time. This is time spent a couple times a week in a quiet place with no technology and no distractions. At a minimum, I recommend two 20-minute periods. It is uncomfortable at first, but most people come …
Posted in Coaching, Leadership Development, Time Management
Tagged Coaching, Leadership, Time Management
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Customer Focus – The SID Way
What are you doing to enhance your customer focus leadership skills? Find out where you can improve and help others! Customer Focus – The SID Way is a self-initiated development workbook for leaders and managers and is now available for sale. Customer Focus-The SID Way Book Description Price: $19.95
